Agent PM

The role

You will own the rollout, success, and expansion of Pace's agents at large insurance customers. You will work at the intersection of customer operations, product strategy, and growth.

What you will do

• Translate customer operations into product direction
• Work with customers to discover pain points and success criteria
• Translate insights into product requirements and priorities
• Lead demos, pilots, and business reviews
• Articulate ROI, operational impact, and expansion opportunities to stakeholders
• Collaborate with Engineering and Product to drive roadmap
• Surface gaps, edge cases, and improvement opportunities to the Pace platform

Required qualifications

• Experience operating at the intersection of customers, product, and GTM
• Communicate clearly with executives, operators, and technical teams
• Comfortable turning messy, real-world workflows into clear, executable steps
• High autonomy
• Strong bias to action
• Genuine curiosity for understanding customers
• High-ownership mindset

Nice to have

• Founder or startup experience

About the company

Pace is the AI operations partner for the world's leading insurers. They combine the speed of AI agents with expert review by an insurance operations team to automate insurance tasks.