Agent Strategist

The role

You will own the success of Pace's agents inside large insurance customers. You will identify workflows for agent impact, configure and launch agents, and communicate results to executives to drive expansion.

What you will do

• Find where agents create the most value
• Understand customer operations including volumes, exceptions, handoffs, and costs
• Identify workflows where Pace can have the greatest impact
• Align with customer leadership on success metrics
• Configure, test, and launch agents into real workflows
• Use production data and feedback to improve accuracy and throughput
• Quantify impact and communicate it to executives
• Build the case for extending Pace into new workflows, lines of business, and regions
• Identify patterns across accounts to inform product features
• Partner with Product and Engineering to turn insights into platform features

Required qualifications

• Experience in strategy, operations, or technology consulting, or another advisory role where you led customer engagements with senior stakeholders
• Ability to turn ambiguous problems into clear plans
• Ability to write and present clearly for different stakeholders
• Curiosity about how technology works
• Comfortable getting into the details of systems, data, and integrations
• Ability to take ownership of outcomes

Nice to have

• Insurance or financial services experience
• Hands-on work with AI agents
• Founder or startup experience

About the company

Pace is the AI operations partner for the world's leading insurers. They combine AI agents with expert review from an insurance operations team to automate insurance tasks.