Technical Account Manager

The role

You will ensure customers are successful in deploying, integrating, and maximizing the value of the security platform. You will act as a trusted advisor, technical resource, and problem solver throughout the customer lifecycle.

What you will do

• Guide new customers through deployment, configuration, and best practices.
• Serve as a technical point of contact for advanced support issues.
• Build strong relationships and understand customer goals.
• Deliver product training sessions and create technical resources.
• Collaborate with product and engineering teams to relay customer feedback.
• Act as a subject matter expert in networking and AI security concepts.
• Track usage metrics to identify risks and opportunities.

Required qualifications

• Bachelor’s degree in Computer Science, Information Security, or a related field (or equivalent experience).
• 3+ years of experience in a customer-facing technical role (Customer Success, Support, Pre-Sales, or Solutions Engineering).
• Strong understanding of networking fundamentals: TCP/IP, DNS, VPN, firewalls, IDS/IPS, Zero Trust, etc.
• Strong understanding of common enterprise technologies and architectures
• Hands-on experience with firewalls and/or proxies (e.g., Palo Alto Networks, Cisco, Zscaler, Netskope, Fortinet).
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Experience working in fast-paced SaaS or cybersecurity environments.

Nice to have

• Familiarity with SSO, authentication protocols (SAML, OAuth), and cloud security practices
• Relevant security certifications
• Experience with supporting or working with cybersecurity teams.
• Prior experience supporting enterprise or global customers.
• Prior startup experience

Benefits

• Hybrid work environment
• Competitive salary.
• Health, dental, and vision insurance.
• 401(k) plan.
• Opportunities for professional development and growth.
• Generous vacation policy.

About the company

Witness AI invented intent-based AI security. They provide visibility into how employees and systems use AI to help security teams monitor risk, investigate incidents, and enforce guardrails in real time.