Technical Support Engineer

Bengaluru. Posted a month ago

The role

You will provide real-time, white-glove support to customers via Slack and Pylon. You will debug complex data schemas, investigate API integrations, and translate business logic into technical configurations.

What you will do

Manage real-time customer interactions via Slack channels using Pylon
Triage issues and maintain fast response times
Troubleshoot Snowflake/BigQuery permissions and connection strings
Help customers refine Context Modeling and domain-specific knowledge
Assist with GraphQL API implementation and Slack integration setups
Track bugs, enhancement requests, and documentation gaps using Pylon
Conduct video calls to walk through complex How-To scenarios
Provide structured feedback to Product and Engineering teams
Contribute to Wisdom AI Docs by creating self-service guides

Required qualifications

Strong ability to write and read SQL
Ability to understand why a query returns a specific result based on customer schema
Proficiency in or ability to quickly learn building and managing Knowledge/Context Models
Proficiency in or ability to quickly learn setting up Evaluations Sets and Runs
Proficiency in or ability to quickly learn managing Workspaces, Organizations, and User Permissions
Proficiency in or ability to quickly learn working with Deep Analysis functionality and visualization properties
Comfortable using tools like Postman or cURL to test GraphQL endpoints
Naturally curious to understand the root cause of a problem
Ability to explain complex RAG concepts to non-technical business users
Ability to thrive in a fast-paced startup environment
Handle high-pressure situations with a calm, helpful demeanor

Nice to have

Experience with Pylon for Slack-based support

About the company

WisdomAI is a generative AI data analyst for the enterprise that helps organizations turn data warehouses into conversational interfaces. They build AI-powered analytics that explain the why behind insights.