Senior AI adoption lead (West)

The role

You will own deployment and activation success across a customer portfolio. You will build custom AI solutions, design activation strategies, and build champion communities to drive platform adoption.

What you will do

• Own activation and platform success
• Understand customer use cases, business objectives, and success metrics
• Build and co-develop custom AI solutions with customers
• Design and execute activation strategies
• Implement champion programs, office hours, usage dashboards, and workshops
• Create advocate networks and champion communities
• Establish power user communities
• Train internal customer trainers
• Facilitate live and virtual training sessions
• Build relationships with customer stakeholders and executive sponsors

Required qualifications

• At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
• Deep experience understanding customer use cases
• Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
• Success building advocate networks and power user communities
• Ability to connect platform usage to business outcomes and articulate ROI
• Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases
• Comfortable understanding technical concepts and communicating them effectively to varied audiences
• Ability to demonstrate use cases and articulate business value
• Expertise delivering virtual and live instructor-led workshops
• Skilled at tailoring content and delivery to diverse audiences
• Ability to partner effectively with curriculum teams
• Strong program management skills

Benefits

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (16 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual wellness stipend for gym, massage/chiropractor, personal training, etc.
• Annual learning and development stipend
• Company-wide off-sites and team off-sites
• Competitive compensation
• Company stock options and 401k

About the company

WRITER is an AI platform built for marketing and revenue teams. Founded in 2020, it is backed by investors including Insight Partners, Salesforce Ventures, and Adobe Ventures.