Transformation lead manager

The role

You will lead and scale a team of transformation leads serving strategic Fortune 100 accounts. You will coach team members to help large organizations rethink how they work using the WRITER platform.

What you will do

• Lead, coach, and develop a team of AI Transformation Leads
• Set quarterly goals and provide ongoing feedback
• Set the vision and standard for how the team drives ROI and value realization
• Build and maintain executive relationships at strategic accounts
• Serve as the senior escalation point and trusted advisor
• Partner with Sales, Product, and Engineering to influence the roadmap
• Scale transformation best practices across the team
• Drive team performance and customer health through goal-setting and coaching
• Identify expansion and growth opportunities in collaboration with sales

Required qualifications

• 10+ years in strategic account management, transformation consulting, or customer success leadership for Fortune 50-100 companies
• 3+ years of direct people-management experience leading high-performing teams
• Mastery of change management and strategic thinking
• Ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact
• Exceptional executive presence and communication skills
• Ability to lead composed presentations to boards
• Ability to orchestrate cross-functional teams and resolve conflicts
• Curious mindset and an active listening style
• Intrinsic motivation to do your best work while remaining aligned with core values to Connect, Challenge, and Own

Benefits

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (16 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account with company contribution
• Annual wellness stipend for gym, massage/chiropractor, personal training, etc.
• Annual learning and development stipend
• Company-wide off-sites and team off-sites
• Competitive compensation
• Company stock options and 401k

About the company

WRITER is an AI platform built for marketing and revenue teams. It uses an Enterprise Brain to unite brand, product, and company knowledge.