Support Engineer

The role

The Support Engineer monitors and ensures uptime of Energy Storage Systems and Battery Products. This person works with cross functional Engineering teams to support optimized performance, control and automation aspects of the systems.

What you will do

• Resolution of Escalated Customer Support Issues
• Management of Support Tickets
• Support Process Improvement
• Review of Historical Data Trends
• Automation of Monitoring and Issue Tracking
• Coordination across Multiple Departments
• Identification of Root Cause Troubles
• Analysis of Large Data Sets
• Documentation and Review
• Usage and Training of System HMIs

Required qualifications

• Experience with operation of Energy Storage Systems across multiple Engineering disciplines
• Ability to respond quickly to ensure the best Customer Experience
• Ability to read and understand blueprints, drawings, and schematics
• Proficiency in processing historical data to identify root cause
• Use of Linux-based operating systems
• Familiarity with MySQL and other databases
• Experience with Cloud Computing
• Communication and Networking protocols, including TCP/IP, Modbus, and CANbus
• Familiarity with office productivity software, including MS Word, Excel & PowerPoint
• Team player with a desire and willingness to learn

About the company

T1 Energy is an American solar manufacturer building the future of energy abundance. They are pioneering a domestic solar supply chain to invigorate America with scalable, reliable, and low-cost energy.