Product Engineer MX

The role

The Product Engineer will design, develop, and iterate conversational agent MVPs using AI technologies. This role combines software engineering, product thinking, and client interaction to build scalable software on a common platform.

What you will do

• Meet periodically with clients to understand processes and translate business needs into technological solutions.
• Design, develop, and iterate conversational agent MVPs using AI technologies.
• Build maintainable and scalable software on a common platform.
• Collaborate with Engineering, Product, and Product Engineers to define technical and functional strategies.
• Make technical decisions considering trade-offs between execution speed, scalability, and maintainability.
• Participate in code reviews, architecture design, and continuous improvement of engineering practices.

Required qualifications

• 4 to 6 years of experience as a Software Engineer in design, development, and deployment of software products.
• Experience building high-scale B2B/B2C products used by a high volume of users or transactions.
• Experience participating in functionality definition and working closely with Product teams in agile contexts.
• Proven experience designing scalable solutions and making technical decisions regarding speed, maintainability, and scalability.
• Excellent communication skills to interact with technical profiles and clients.
• Ability to work in ambiguous contexts, prioritize with autonomy, and transform open problems into concrete solutions.
• Motivation to build AI-driven products.
• Availability to work 50% of the time on-site in Polanco, Ciudad de México.

Nice to have

• Experience developing products based on LLMs, conversational agents, or AI systems.
• Participation in building products from early stages (0 to 1).
• Experience performing discoveries with clients or participating in product conversations.
• Experience in high-growth startups or technology companies with large-scale products.
• Experience in distributed systems, APIs, cloud architectures, or high-availability platforms.
• Experience working with agile methodologies and/or multidisciplinary teams.

About the company

Toku is building a conversational agent platform to solve complex collection problems for clients.