Mortgage Loan Processor (Detroit)

The role

Loan Processors serve as the primary point of contact for customers from processing through closing. They manage loan files, verify documentation, and partner with agents to ensure a seamless experience.

What you will do

• Serve as the primary point of contact for customers from processing through closing
• Manage loan files proactively, completing all processing, pre-underwriting, and pre-closing tasks
• Review and verify documentation including credit, appraisal, and title for compliance with investor guidelines
• Partner with agents to gather required information and keep them updated on the status of applications
• Submit complete, high-quality files to underwriting while consistently meeting service-level targets
• Coordinate closings and assist with post-closing follow-ups
• Identify opportunities to improve processes and technology
• Walk customers through their Closing Disclosure

Required qualifications

• Understanding of the mortgage lending process
• Ability to handle multiple purchase applications simultaneously in a fast paced environment
• Strong written and verbal communication with a phone-first mentality
• Strong performance in team environments
• A voice as to how we can improve our processes and tech
• Detail orientation with a strong focus on quality
• Superior customer centricity

Nice to have

• 2+ years of mortgage loan processing experience, specifically in purchase transactions
• Experience with Byte Pro or other LOS platforms (e.g., Encompass)
• Familiarity with a variety of loan types: Conventional, FHA, VA, and Jumbo
• Strong knowledge of mortgage applications, credit reports, and financial verifications

Benefits

• Equity Ownership: All teammates receive stock options
• Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered
• Work-life balance and a generous paid time off policy
• Paid parental leave
• 401(k) retirement plan

About the company

Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending. It is a fintech startup backed by investors including Ribbit, Citi Ventures, NFX and Progressive Insurance.