Staff Solutions Architect, Business Systems

The role

The Staff Solutions Architect owns end-to-end solutioning for initiatives across Tonal's Business Systems ecosystem including NetSuite, Salesforce, and iPaaS. This person manages the full development lifecycle from requirement gathering and design to testing and delivery.

What you will do

• Partner with stakeholders to define systems strategy and document business requirements.
• Analyze current-state processes and design future-state processes.
• Facilitate design workshops and drive alignment across functions.
• Own system solution design across NetSuite, Salesforce, and integrated applications.
• Assist technical leads in authoring and reviewing technical design documents and data models.
• Work with technical leads to design integrations with the iPaaS platform.
• Contribute to enterprise architecture decisions and influence the Business Systems roadmap.
• Develop and execute test strategies and test cases.
• Own the solution through cutover, hypercare, and handoff to support.
• Mentor analysts, developers, and administrators on solution design and technical craft.

Required qualifications

• 8+ years designing and deploying NetSuite solutions in enterprise environments, including hands-on configuration and extension
• Direct experience with Salesforce Sales and Services Clouds as part of a connected ecosystem
• Hands-on experience with iPaaS platforms (MuleSoft, Boomi, Celigo, Workato, or similar)
• Strong functional knowledge of financial and accounting processes - order-to-cash, procure-to-pay, record-to-report
• Working knowledge of commercial and operational processes beyond finance: lead-to-quote, order management, fulfillment and forward logistics, customer support, and returns/reverse logistics in omnicha
• Demonstrated ability to convert ambiguous requirements into delivered solutions in complex, integrated environments
• Ability to move from detailed technical configuration discussions to future-state strategy conversations with senior business stakeholders
• Proven ability to build cross-functional relationships
• Experience with agile delivery methodologies and common SDLC frameworks
• Ability to thrive in a fast-moving environment where context switching, scoping, and committed delivery happen in parallel

Nice to have

• Best-practice knowledge of IT General Controls - change management, access controls, segregation of duties - and how to design systems that hold up to audit
• Experience onboarding new SaaS applications into an ERP ecosystem, including vendor evaluation, selection, and implementation oversight
• Familiarity with WMS, 3PL, and carrier integrations

About the company

Tonal's business model spans connected hardware and recurring membership revenue delivered across multiple go-to-market channels.