Brand Reputation Manager

The role

You will monitor, analyze and improve the public image of a wellness product on app stores and review platforms. You will work with support, ASO and marketing teams to keep user feedback consistent and positive.

What you will do

• Track and analyze user feedback across App Store, Google Play, Trustpilot and more
• Work with customer support to respond promptly and effectively to public reviews
• Work with internal teams to find patterns in feedback and start product or communication improvements
• Coordinate external vendors or partners if needed for reputation efforts
• Monitor reputation metrics and produce regular reports on review trends, sentiment and risks
• Suggest initiatives to improve user sentiment and public brand perception
• Ensure compliance with platform policies and community guidelines

Required qualifications

• 3+ years of experience in brand reputation, community management, user feedback or customer success
• Strong analytical skills and ability to interpret sentiment and trends from qualitative data
• Familiarity with online review ecosystems (App Store, Google Play, Trustpilot, etc.)
• Ability to coordinate across multiple teams and work independently
• High level of discretion and professionalism in managing brand image
• English: intermediate or higher

Nice to have

• Experience working with wellness or mobile products (especially subscription-based)
• Understanding of ASO or mobile marketing principles
• Established relationships with third-party vendors for reputation management or brand support services

Benefits

• Fully remote with flexible working hours
• 20 paid vacation days per year (after probation)
• 5 paid sick days
• Freedom to experiment and innovate with limited bureaucracy
• Clear growth potential, with the chance to build and lead a team as the function scales
• Direct collaboration with decision-makers

Before you apply

• Hiring is done through toogeza, a recruiting company, for the employer
• Interview process: recruitment screening (1 hour), interview with Operations Manager (1 hour), final interview with Operations Manager and Founder (45 mins)

About the company

UltiSelf is a fast-growing HealthTech company building AI-driven wellness products. Its best-known product is Ultiself, a mobile habit tracker used by thousands of people worldwide.