IT Support Engineer

The role

The IT Support Engineer will provide day-to-day technical support and manage workplace technology in Limassol offices. This role involves end-user support, endpoint administration, identity and access management, and office IT operations.

What you will do

• Provide day-to-day technical support to employees on-site and remotely.
• Troubleshoot hardware, software, connectivity, authentication, and application issues.
• Provision, configure, maintain, and troubleshoot Windows and macOS workstations.
• Manage device enrollment, configuration, security baselines, and software deployment.
• Administer user accounts, groups, and access permissions in Google Workspace, Microsoft Entra ID, and Active Directory.
• Manage employee onboarding, offboarding, and internal transfers.
• Troubleshoot office LAN, Wi-Fi, VPN, and basic network connectivity issues.
• Support meeting rooms, video conferencing systems, printers, and other office technology.
• Maintain accurate IT asset inventory and track equipment throughout its lifecycle.
• Manage incidents and service requests through Jira Service Management or similar platforms.

Required qualifications

• 2+ years of hands-on experience in IT Support, Desktop Support, or Workplace IT.
• Strong troubleshooting skills across Windows and macOS environments.
• Practical experience administering Google Workspace, Microsoft Entra ID (Azure AD), or Active Directory.
• Understanding of identity and access management, user lifecycle processes, MFA, SSO, and access permissions.
• Solid networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN, and Wi-Fi.
• Experience with Jira Service Management, Confluence, and Slack.
• Hands-on experience with MDM/UEM solutions, preferably ManageEngine Endpoint Central or similar platforms.
• Experience with enterprise endpoint protection and security tools, including antivirus/EDR, disk encryption, and endpoint compliance.
• Practical experience supporting meeting room technology and video conferencing equipment.
• Experience with IT asset inventory, hardware lifecycle management, and equipment tracking.
• Basic scripting and automation skills using PowerShell, Bash, or AI-assisted development tools.
• English: Intermediate (B1–B2).

Nice to have

• Hands-on experience with MikroTik and HP Aruba networking equipment.
• Experience with SharePoint administration.
• Familiarity with basic Windows Server and Linux troubleshooting.
• Experience with firewalls, VPN configuration, and network segmentation.
• Experience with IT automation and integrations using APIs, webhooks, or low-code platforms.
• Basic understanding of ITIL practices, incident management, and service improvement.
• Valid driving license and access to a car.

About the company

toogeza is a Ukrainian recruiting company focused on hiring talents and building teams for tech startups worldwide. Their client, Roosh Investment Group, is a team of investors, entrepreneurs and operators that scales businesses globally.