Topline Pro
Customer Success Associate
Brooklyn, New York. Posted 2 days ago
The role
You will be the first point of contact for customers, answering calls, texts and emails and solving their questions and issues. You will also support onboarding and work across teams as needed.
What you will do
- Answer customer calls, texts and emails with empathy, clarity and urgency
- Troubleshoot questions and guide customers to solutions
- Move between customer support and onboarding teams where help is needed
- Manage tasks in Asana and Google Workspace
- Learn new technologies quickly and help improve internal processes
- Collaborate with Customer Success Managers and onboarding specialists
- Maintain strong customer sentiment through fast, effective and proactive communication
Required qualifications
- Exceptional written and verbal communication skills
- A genuine passion for helping people and delivering great customer experiences
- Strong organizational and time management skills
- Growth mindset, open to feedback
- Comfort working across different teams and systems, flexible and tech-savvy
- Excitement about more technical problem solving
Nice to have
- Spanish fluency
- Prior experience in customer-facing roles such as retail, teaching, acting or hospitality
Benefits
- Full medical, dental and vision coverage
- Computer and workspace enhancements
- 401(k) plan (non-matching)
- Unlimited vacation
- 9 company holidays including election day
- 1 personal volunteer day a year
- Company-paid Wellhub membership
- Dinner covered with Uber Eats and a stocked kitchen
- Opportunity to take on significant responsibility and ownership
Before you apply
- Hiring process: recruiter screen, Customer Support Team Manager screen, VP of Customer Success screen, case study onsite, cofounder screen
- The posting says candidates should apply even if they do not match every listed qualification
About the company
Topline Pro is building an AI-powered storefront platform for service businesses such as roofers, landscapers, painters and cleaners. The company is YC-backed and has a team of 120+ people.