Customer Success Manager

The role

You will manage a portfolio of mid-market accounts and serve as a strategic partner to senior stakeholders. You will support onboarding, ongoing engagement, renewals, and expansion to drive account retention and satisfaction.

What you will do

• Serve as the primary point of contact and trusted advisor for customers
• Build and maintain relationships with HR leaders, benefits executives, and senior stakeholders
• Own the post-sale lifecycle
• Lead onboarding and implementation for new customers
• Partner with cross-functional teams for technical and operational launch readiness
• Develop and execute success plans
• Monitor usage, engagement, and risk indicators
• Facilitate business reviews, data reporting, and strategic planning sessions
• Lead renewal strategy and expansion conversations
• Partner with Sales, Clinical, Product, and Operations teams

Required qualifications

• 3+ years of experience in customer success, account management, or consulting
• Expertise managing senior stakeholder relationships
• Strong analytical skills and ability to drive outcomes using data
• Organized, adaptable, and outcome-oriented
• Excellent interpersonal, written, and verbal communication skills
• Executive presence and confidence in presenting to leadership teams
• Collaborative mindset with a bias toward action
• Strategic thinker
• Customer-first approach with empathy and curiosity
• Thrives in a fast-paced, evolving startup environment

Nice to have

• Familiarity with healthcare, benefits, or HR tech

Benefits

• Competitive salary and stock options
• Fully-covered medical and dental premiums for you and your family
• Voluntary insurance options
• Free, generous Tava mental health benefit
• Monthly HSA contributions for qualifying enrolled employees
• Generous PTO and paid holidays
• Paid parental leave
• 401(k) retirement plan
• Weekly company-paid lunch via DoorDash and a personal DashPass subscription

Before you apply

• Priority will be given to candidates living in Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Indiana, Maine, Maryland, Massachusetts, Nevada, New
• Tava is unable to sponsor employment visas
• Candidates must have authorization to work in the U.S. without company sponsorship now or in the future

About the company

Tava Health is on a mission to improve mental health through better access to high-quality therapy. They partner with employers to provide accessible mental health benefits and support a network of therapists.