Strategic Partnerships Lead

The role

The Strategic Partnerships Lead will manage and nurture relationships with strategic customer accounts. You will drive customer satisfaction, retention, and growth by understanding complex workflows and collaborating with internal teams.

What you will do

• Manage and nurture relationships with strategic customer accounts
• Identify opportunities for account expansion and growth
• Drive customer retention
• Communicate effectively with customers
• Prioritize and manage customer requests and feedback
• Understand and navigate complex customer workflows and requirements
• Collaborate internally with sales, product, and engineering teams

Required qualifications

• 3–5 years of experience in customer-facing roles such as account management, sales, sales engineering, or consulting
• Proven ability to build and maintain strategic customer relationships
• Strong communication skills
• Ability to manage and prioritize multiple customer requests simultaneously
• Capability to understand complex customer needs and workflows
• Relationship-driven mindset

Benefits

• Competitive compensation
• Growth and advancement opportunities
• Supportive team culture

About the company

Tavrn is a legal AI company transforming the plaintiff law sector through automation of medical chronologies, demand letters, and medical record retrieval.