Customer Engineer

The role

The Customer Engineer works at the intersection of product, engineering, and customers. You will provide product support, deploy products for customers, and explore new possibilities with conversational video and AI.

What you will do

• Debug complex real-time systems
• Find bugs and ship fixes
• Build features, improve APIs, or rethink product experience to unblock customers
• Work with founders, product teams, and engineers to build products in production
• Own product experience, architecture, application code, Tavus integration, and deployment
• Ensure built products remain reliable, scalable, and production-ready
• Prototype new experiences and combine Tavus with emerging technologies
• Run technical discovery
• Work directly with founders and engineering teams

Required qualifications

• Full-stack enough to build a working product yourself
• Comfortable working with AI/LLMs, real-time systems, video, or APIs
• Genuinely enjoy working with customers

Nice to have

• Ex-founders
• Engineers from AI-native companies who have built and shipped customer-facing products
• People from forward-deployed / solutions engineering roles where they were writing real production code

About the company

Tavus is building the human interface for AI. It is a Series B company with offices in San Francisco and London.