Senior Software Engineer (Voice AI)

The role

You will build and operate real-time voice agents for healthcare administrative workflows. You will own voice-runtime services including speech, turn-taking, interruption handling, and tool orchestration.

What you will do

• Build and improve real-time voice agents for healthcare administrative workflows.
• Develop the conversation pipeline across speech recognition, language models, speech generation, and telephony integrations.
• Improve turn-taking, interruption handling, response latency, and recovery.
• Build voice-agent orchestration and tool calls on shared backend APIs and EHR connectors.
• Own voice-component tests and production instrumentation.
• Own voice-service observability, on-call response, diagnosis, and fixes.

Required qualifications

• Hands-on experience shipping and operating real-time voice AI systems in production, including turn-taking, interruption handling, latency, and recovery from failures.
• Strong software engineering skills and practical experience with LLMs, agent frameworks, tool calling, and external APIs.
• Practical experience balancing latency, accuracy, cost, and voice conversation quality in live systems.
• The ability to debug distributed systems and take ownership of reliability, observability, and testing.
• Product judgment, clear communication, and a track record of moving from an ambiguous problem to a working solution.
• Careful judgment around sensitive data, access controls, and safe escalation to a human.

Nice to have

• Experience with streaming audio
• Experience with SIP/VoIP
• Experience with healthcare workflows
• Experience with EHR integrations
• Experience with privacy-sensitive systems

Benefits

• Health coverage

About the company

Taxo builds Voice AI agents that take on administrative work for healthcare teams. The company aims to lead healthcare into the agentic era.