Client Manager, Indirect Tax

The role

You will own a portfolio of customers to deliver client service and compliance outcomes. You will manage customer relationships, drive renewals and expansion, and coordinate compliance outcomes with Tax and Operations teams.

What you will do

• Serve as the primary ongoing relationship owner for a portfolio of customers.
• Learn each customer's business model, systems, jurisdictions, compliance footprint, and priorities.
• Give customers a clear view of their compliance program, open issues, deadlines, and next steps.
• Own customer health, satisfaction, retention, and renewal readiness.
• Identify risks early and lead renewal conversations with Sales and company leadership.
• Identify expansion opportunities created by new jurisdictions, entities, products, or growth.
• Partner with Tax and Operations to ensure customer commitments are met.
• Coordinate responses to notices, filing issues, registrations, and data problems.
• Create account plans, customer-health signals, renewal forecasts, playbooks, and templates.
• Turn recurring customer questions into documentation and workflows for Product and Engineering.

Required qualifications

• 5+ years of relevant professional experience across account management, customer success, client services, tax technology, accounting, or indirect tax.
• Experience owning ongoing customer relationships and measurable customer outcomes.
• Working knowledge of US sales and use tax, VAT/GST, or another indirect-tax discipline.
• Comfort working with structured data, spreadsheets, CRM systems, and operational workflows.
• Exceptional communicator.
• Finisher who spots risks early and takes ownership.
• Strong customer and commercial judgment.
• Ability to manage a portfolio of customers, competing deadlines, and high-stakes issues.
• Comfortable with ambiguity.

Nice to have

• Experience at an indirect-tax software or services provider such as Avalara, TaxJar, Vertex, Thomson Reuters, Stripe Tax, or a SALT practice.
• Experience supporting multistate sales-tax compliance, registrations, notices, nexus analysis, or taxability questions.
• Experience owning renewals, retention, expansion, or net revenue retention.
• Experience working at a high-growth or early-stage company.

Benefits

• Company-covered benefits
• Meaningful equity
• Unlimited PTO

About the company

Taxwire is building an AI-native global sales tax engine and managed service for finance teams. They handle sales tax and VAT for mid-market companies and accounting or tax firms.