Senior Technical Escalations Engineer

The role

This Senior Technical Escalations Engineer will replicate complex field issues and perform root cause analysis on wireless optical communication products. You will drive alignment among customer support, network operations, product, and engineering teams and own user acceptance testing work streams.

What you will do

• Act as the Tier 3 escalation point for complex technical issues
• Draft troubleshooting guides, Method of Procedures (MOPs), and internal resources
• Build lab environments to replicate customer-reported performance issues
• Perform root cause analysis on hardware and networking failures
• Assist with User Acceptance Testing by performing QA in diverse customer environments
• Work with Product, Network Operations, and Engineering to influence product improvements

Required qualifications

• At least 10+ years of experience in technical solutions engineering, test
• Strong hands-on experience in Layer 2 and Layer 3 networking protocols
• Deep understanding of network protocols, topology, and hardware performance like STP, BGP, SNMP, TCP/IP, Ethernet, HTTP or equivalent
• Comfortable diagnosing routing adjacency failures, Layer 2 loops, VLAN/trunking issues, asymmetric routing, packet loss, link failures, and network failover behavior
• Ability to take a complex technical solution and document it into a clear, step-by-step guide
• Ability to work in the Sunnyvale office at least 3 days per week

Nice to have

• Direct experience with free space optics and/or radio frequency hardware

Benefits

• bonus
• equity
• benefits

About the company

Taara was born at X, Google's Moonshot Factory, and is on a mission to connect billions of people by pioneering wireless optical communication and photonics chip technologies.