Customer Success Manager

The role

You will serve as a primary relationship manager for a portfolio of global customers in the internet connectivity and telecom space. You will act as a bridge between customers and the product to understand their needs and provide insights to internal teams.

What you will do

• Act as the dedicated point of contact for a portfolio of global customers in the internet connectivity and telecom space.
• Understand customer needs and business goals and provide tailored recommendations.
• Monitor account health, identify potential churn risks, and increase visibility into the customer experience.
• Partner with Sales, Product, and Support teams to relay customer feedback.
• Build new customer engagement best practices and develop scalable frameworks.

Required qualifications

• At least 2 years of experience in Customer Success, Account Management, or a high-touch client-facing role.
• Communicate clearly and engage with diverse stakeholders.
• Explain complex ideas simply.
• Comfortable giving a presentation, making a phone call, or writing a concise email.
• Juggle multiple priorities and document and track work.
• Excellent listener and can navigate difficult conversations with grace and professionalism.
• Ability to work in the Sunnyvale office at least 3 days per week.

Nice to have

• Familiarity with and experience in the telecommunications industry
• Experience with CRM tools, such as Salesforce or ServiceNow

Benefits

• benefits

About the company

Taara is on a mission to connect billions of people lacking abundant and affordable internet by using light to deliver connectivity. It was born at X, Google's Moonshot Factory.