Customer Value Manager

The role

You will shape the customer journey by managing the product management cycle from sales discussions to onboarding and relationship expansion. You will work with sales and product teams to deliver value and ensure customer satisfaction.

What you will do

• Engage with manufacturing companies of various sizes across different sectors
• Enable customer excellence through training, best practices, and hands-on guidance
• Take ownership of customer retention and drive commercial expansion
• Partner with customers to optimize procurement departments
• Collaborate with customers to identify and realize cost savings and efficiency gains
• Advocate for customer needs to influence the product roadmap and innovation priorities
• Identify opportunities to leverage AI to accelerate work

Required qualifications

• Entrepreneurial mindset with a hands-on approach
• Comfortable working analytically and data-driven
• Experience in working closely with customers
• Experience in industrial manufacturing, supply chain management, or procurement
• Passion for driving digital transformation in organizations
• Ability to manage competing priorities in a dynamic, fast-paced environment
• Outstanding communication and presentation skills in German

Nice to have

• Experience from a (strategy) consulting environment

Benefits

• Competitive salary
• Equity in the company
• Vibrant in-office culture
• Development budget
• Lunch & Learns
• Peer mentoring
• External speakers
• 26 + 4 vacation days per year
• Regular off-sites and team events
• Wellpass membership
• Fruit basket
• Access to Jobrad

About the company

Tacto is building the intelligence layer that connects AI to the physical world of manufacturing. Based in Munich, they are 100+ builders focused on a Procurement Intelligence Platform.