Agent Operations Analyst

The role

This person will act as a technical reference in payroll operations and labor and social security routines. They will ensure legal compliance and operational excellence for automated processes while providing consultative support to clients.

What you will do

• Ensure admission processes are correctly configured and compliant with legislation.
• Ensure correct application of legal rules in vacation processes and handle exceptions.
• Validate termination calculations for precision and legal compliance.
• Monitor and ensure payroll closing and automated flows.
• Ensure correct calculation and delivery of labor charges and mandatory declarations.
• Coordinate and ensure delivery of annual obligations like DIRF and employer contributions.
• Act as a technical focal point for clients providing consultative support and labor guidance.

Required qualifications

• Minimum 5 years of experience in payroll and labor routines.
• Solid legal knowledge in admissions, vacations, and terminations.
• Advanced legal knowledge in payroll closing.
• Advanced legal knowledge in payroll charges and declarations.
• Advanced knowledge of annual declarations (DIRF, employer contributions).
• Practical experience with payroll systems, calculation validation, and closing.
• Previous experience in client service with consultative approach.
• Analytical, logical, and organized profile.
• Excellent verbal and written communication.
• Autonomy, collaboration, and comfort with high responsibility.
• Curiosity, adaptability, and continuous learning.
• Intermediate knowledge of Microsoft Office (Excel, Word, and PowerPoint).

Benefits

• CLT contract
• SulAmérica Nacional Executivo R3 health plan for employee and dependents with no monthly cost or copayment
• Coverage for Sírio-Libanês, Einstein, Vila Nova Star and top-tier laboratories
• Consultation reimbursement near R$ 800
• Wellhub
• TotalPass
• 6 months maternity leave and 1 month paternity leave
• Daycare allowance of R$ 720/month per child up to 5 years and 11 months
• Swile card of R$ 1,800/month with flexible balance
• Breakfast at the office on Monday, Wednesday, and Friday
• Semiannual performance cycle with merit, stock options, and promotion
• Tako House in San Francisco including support for work trips, technology events, investor meetings and local partner projects

About the company

Tako is an AI platform for people operations designed to solve bureaucracy in Brazil. It offers products like Tako Payroll & People Ops and Tako Recruiter, powered by an intelligence layer called Otto.