Agent Operations | Benefícios

São Paulo. Posted 11 days ago

The role

The professional will manage the benefits operation for clients, including implementation and continuous maintenance. This role involves translating client benefit policies into functional configurations and building operational playbooks alongside Product and Engineering teams.

What you will do

Translate client benefit policies into working configurations
Conduct the continuous benefits cycle including enrollments, movements, and closings
Ensure consistency and precision across accounts
Identify divergences before they become payroll errors
Provide feedback to the product team regarding client friction points
Build the benefits operation playbook

Required qualifications

Solid base in Departmento Pessoal with real experience in benefits
Strong analytical capacity with mastery of spreadsheets, reconciliation, and verification
Builder profile with a desire to improve manual processes
Consultative posture to explain benefit rules and propose paths
Comfort with tools and interest in AI and automation
Adaptability to an early-stage startup environment

Nice to have

Experience with automation, RPA or advanced DP tools
Knowledge of labor legislation applied to benefits
History of improving or building a process

Benefits

CLT contract
SulAmérica Nacional Executivo R3 health plan for employee and dependents with no monthly cost or copayment
Coverage for Sírio-Libanês, Einstein, Vila Nova Star and top-tier laboratories
Consultation reimbursement of approximately R$ 800
Wellhub linked to SulAmérica plan
TotalPass for gyms, studios and wellness apps
6 months maternity leave and 1 month paternity leave
Daycare allowance of R$ 720/month per child up to 5 years and 11 months
Swile card of R$ 1,800/month with flexible balance
Breakfast at the office on Monday, Wednesday and Friday
Semiannual performance cycle with merit, stock options and promotion
Tako House in San Francisco for work trips, tech events and investor meetings

About the company

Tako is an AI platform for people operations designed to solve bureaucracy in Brazil. It offers products like Tako Payroll & People Ops and Tako Recruiter, powered by an intelligence layer called Otto.