Deployment Lead

The role

You will serve as a strategic layer in the Forward Deployed Engineering function to ensure customers successfully implement AI-driven decision-making. You will lead strategic planning, manage complex multi-use case AI transformation projects, and drive business impact and revenue expansion within accounts.

What you will do

• Partner with Account Executives and Solutions Engineers to qualify opportunities and shape account strategy
• Lead use-case discovery and prioritization workshops
• Guide customers to select pilot use cases and create AI-transformation roadmaps
• Lead end-to-end process-mapping workshops
• Define success criteria, business-value metrics, and ROI frameworks
• Act as a senior sponsor for complex post-sale programs
• Lead pilot and proof-of-value programs in partnership with Forward Deployed Engineers
• Translate technical results into business implications for executives
• Identify expansion opportunities based on demonstrated value
• Bring customer feedback to Product and Engineering teams

Required qualifications

• 5-10 years of experience in enterprise technology, strategy consulting, digital or AI transformation, technical sales, complex delivery, or a similarly demanding customer-facing environment
• Experience including leadership of large accounts or programs
• Familiarity with modern AI and LLM capabilities, limitations, evaluation approaches, governance considerations, and requirements for deploying trusted AI in regulated environments
• Ability to read a decision flow, dig into data, and build a rough prototype or demo with modern AI tooling
• Willingness to travel up to 30% of the time

Nice to have

• Domain expert in business onboarding and KYB, business lending and underwriting, fraud or risk decisioning, or insurance claims processing
• Led AI, data, risk, or decisioning transformation programs within banks, insurers, lenders, or other regulated financial institutions
• Deep experience in business onboarding and KYB, business lending and underwriting, fraud or risk decisioning, or insurance claims processing
• Operated at Engagement Manager, Principal, Director, Partner, or equivalent senior level
• Understand the financial-services technology and vendor landscape
• Experience coaching teams, codifying best practices, and raising the quality of work

Benefits

• Top-of-market equity and cash compensation
• Self-development budget for conferences, books, or classes
• Onsite work in Berlin, London or New York
• Travel to bi-yearly company-wide meetings around the world
• Flat hierarchy
• Equipment of your choice including a meaningful home office set-up

About the company

Taktile enables financial institutions to transform into AI-native organizations using a modular Agentic Decision Platform. Founded in 2020, the company powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo.