Forward Deployed Engineer (Ops)

The role

You will work directly with enterprise customers as a technical partner to investigate issues and guide best practices. You will use the Taktile AI platform to help customers maximize value and translate customer insights into product improvements.

What you will do

• Develop a deep understanding of the Taktile platform
• Support post-onboarding customers with technical problems and product inquiries
• Work with Product and Engineering to translate customer insights into product improvements
• Leverage AI to create reusable collateral, best practices, tools, and automations
• Build strong relationships with core users within customer teams

Required qualifications

• 1–2 years of experience in a customer-facing technical role
• Familiarity with AI concepts including prompt engineering, large language models, and AI Agents
• Strong knowledge of APIs and data formats such as JSON and XML
• Proficiency in Python and SQL
• Strong analytical skills
• Hands-on mentality
• Communicate clearly in English with engineers, business analysts, and risk managers
• Ability to lead technical conversations and explain complex technical concepts

Nice to have

• Experience as a Solutions Engineer, Technical Account Manager, Forward Deployed Engineer, Customer Success Engineer, or Technical Consultant
• Ability to navigate, query, and interpret complex systems and application logs
• Domain expertise in the financial services industry (banking, insurance, lending, payments, etc.)
• Ability to work flexibly, with a willingness to occasionally work outside of standard business hours

Benefits

• Top-of-market equity and cash compensation package
• Self-development budget for conferences, books, or classes
• Equipment of choice including meaningful home office set-up
• Flat hierarchy with direct communication with founding team members

About the company

Taktile enables financial institutions to transform into AI-native organizations using a modular Agentic Decision Platform. Founded in 2020, the company powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo.