Taktile

Director of Forward Deployed Engineering, NORAM

New York Office , Remote. Posted a month ago

The role

You will lead a team of 15-20 Forward Deployed Engineers in the NORAM region. You will act as a senior technical leader and principal solution architect for complex enterprise deployments.

What you will do

  • Lead a team of 15-20 FDEs in the NORAM region
  • Own the Quarterly Go-live ARR metric for NORAM region
  • Manage team operations including backlog, pipeline, staffing, and capacity
  • Scale FDE-led delivery by building and maintaining the FDE tooling library
  • Advocate for team priorities with Product and Engineering leaders
  • Hire and develop FDEs
  • Act as principal FDE and solution architect on complex deployments
  • Lead problem solving sessions with customers and internal engineering teams
  • Provide signal on product-market fit and product gaps
  • Perform hands-on platform configuration, AI-agent training and evals

Required qualifications

  • 10+ years of experience as an Implementation Engineer, Forward Deployed Engineer, Solution Engineer or an equivalent position within a B2B SaaS company
  • Led large, multi-quarter enterprise implementations- seven-figure ARR, staffed by cross-functional teams
  • Managed a team (5+ reports)
  • Proficient in production Python and SQL
  • Fluent with REST APIs, batch data pipelines, and data-warehouse integrations
  • Bilingual in tech and business

Nice to have

  • Strong technical background in Computer Science, Mathematics, Software Engineering, Physics, or Data Science
  • Experience in building AI applications within financial services
  • Experience in applying and optimizing statistical and machine learning models to solve business problems
  • First hand experience in business onboarding, business loan underwriting, insurance claim processing, or financial crime / fraud / AML investigation
  • Experience with at least one of the major cloud platforms (AWS, Azure, GCP)

Benefits

  • Top-of-market equity and cash compensation package
  • Self-development budget for conferences, books or classes
  • Equipment of your choice including home office set-up
  • Flat hierarchy with direct communication with founding team members

About the company

Taktile enables financial institutions to transform into AI-native organizations using a modular Agentic Decision Platform. Founded in 2020, the company powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo.

Director of Forward Deployed Engineering, NORAM at Taktile | JobZoey