Deployment Lead

The role

You will serve as a strategic layer in the Forward Deployed Engineering function to ensure customers successfully implement AI-driven decision-making. You will lead strategic planning, own business outcomes of solution implementations, and shape product roadmaps.

What you will do

• Partner with Account Executives and Solutions Engineers to qualify opportunities and shape account strategy
• Lead use-case discovery and prioritization workshops
• Guide customers to select pilot use cases and create AI-transformation roadmaps
• Lead end-to-end process-mapping workshops
• Define success criteria, business-value metrics, and ROI frameworks
• Act as a senior sponsor for complex post-sale programs
• Lead pilot and proof-of-value programs in partnership with Forward Deployed Engineers
• Translate technical results into business implications for executives
• Identify expansion opportunities based on demonstrated value
• Bring customer realities and field feedback back to Product and Engineering

Required qualifications

• Strategic thinker and experienced navigator of complex enterprise deals and transformation programs
• Ability to synthesize technical, operational, and commercial complexity
• Presence and judgment to engage senior and C-level stakeholders
• Ability to identify business value and build ROI frameworks
• Ability to structure and lead high-stakes pilot and proof-of-value programs
• Familiarity with modern AI and LLM capabilities, limitations, and governance
• Understanding of applied AI, data, and integration concepts
• Comfortable reading a decision flow, digging into data, and building a rough prototype or demo
• 5-10 years of experience in enterprise technology, strategy consulting, digital or AI transformation, technical sales, complex delivery, or a similarly demanding customer-facing environment, including
• Willing to travel up to 30% of the time

Nice to have

• Domain expert in business onboarding and KYB, business lending and underwriting, fraud or risk decisioning, or insurance claims processing
• Led AI, data, risk, or decisioning transformation programs within banks, insurers, lenders, or other regulated financial institutions
• Deep experience in business onboarding and KYB, business lending and underwriting, fraud or risk decisioning, or insurance claims processing
• Operated at Engagement Manager, Principal, Director, Partner, or an equivalent senior level
• Understand the financial-services technology and vendor landscape
• Experience coaching teams, codifying best practices, and raising the quality of work

Benefits

• Work on hard, meaningful problems with real-world impact
• Top-of-market equity and cash compensation
• Access to a self-development budget for conferences, books or classes
• Onsite work in Berlin, London or New York
• Travel to bi-yearly company-wide meetings around the world
• Flat hierarchy
• Equipment of your choice including a meaningful home office set-up

About the company

Taktile enables financial institutions to transform into AI-native organizations using a modular Agentic Decision Platform. Founded in 2020, the company has offices in New York, Berlin, London, São Paulo, and Iași.