Head of Telesales & Retention

The role

The Head of Telesales & Retention owns revenue from new leads and existing customers across the Mogo Kenya portfolio. This person sets direction, builds new teams and channels, and manages conversion, retention, and reactivation.

What you will do

• Own conversion, 90-day retention, sleeping client reactivation and revenue targets
• Manage cost efficiency and cost per sale across the function
• Design and run agent commission and incentive schemes
• Stand up new teams and channels from zero
• Design and launch offers and campaigns for existing customers
• Bring the retention model to new and fast-growing products
• Push sales and retention growth by digital and self-serve channels
• Run fast test cycles on scripts, offers, timing and channels
• Own how telesales works including team split, lead routing and handoffs
• Lead 40+ agents through managers and leads

Required qualifications

• 6+ years in commercial roles: sales, growth, retention, or telesales / call centre leadership
• Proven record of launching something new and scaling it
• Experience leading 30+ people, directly or through managers
• Strong with data: builds own analysis in Excel or Sheets; comfortable with funnels, cohorts and A/B tests
• Background in lending, fintech, telco, insurance, betting or BPO sales accounts

Nice to have

• Experience with mass-market customers in Kenya or East Africa

About the company

Eleving Group is a publicly listed international fintech company founded in 2012. Mogo's mission is to enable upward social mobility by providing entrepreneurs who are excluded from traditional banking systems with access to credit.