Senior Manager, Clinical Operations - Operational Excellence

The role

You will own the operating system that allows ClinOps leaders and support staff to work more efficiently. You will manage a team of support staff to address clinician questions and coordinate operational processes. The role focuses on creating capacity through workflow design, automation, and AI solutions.

What you will do

• Design end to end workflows.
• Map and own day to day Clinical Operations workflows.
• Define ownership, decision points, standard operating procedures, escalation paths, and SLAs.
• Build analytics using SQL and business intelligence tools.
• Reduce operational overhead with automation and AI agents.
• Expand clinician self-service through education and reactive resources.
• Standardize how dyads and coordinators operate using playbooks and toolkits.

Required qualifications

• Advanced analytical skills with ability to write SQL independently.
• Ability to use dashboards, spreadsheets, and business intelligence tools.
• Workflow architect skills to map and redesign processes.
• Hands-on experience using automation, AI, or no-code and low-code tools.
• Operating model designer skills to create SOPs, playbooks, and escalation paths.
• 4-6+ years of experience in operations, consulting, program management, analytics, or implementation.

Nice to have

• Experience in healthcare, behavioral health, or another regulated, high-growth environment
• Experience in a fast paced high growth company that has demonstrated scale.
• Hands-on experience with business intelligence platforms, workflow automation tools, or AI agents used in frontline operations

Benefits

• Medical
• Dental
• Vision, effective day 1 of employment
• 401K with match
• Generous PTO plus paid holidays
• Paid parental leave

Before you apply

• Talkiatry participates in E-Verify to confirm authorization to work in the U.S.

About the company

Talkiatry is the largest dedicated psychiatry practice in the U.S., with 900+ psychiatrists and 400+ therapists. The company uses a technology-powered, in-network platform to make high-quality psychiatry more accessible.