Service Agent, Patient Care Coordinator

The role

You will provide administrative and customer service support to clinicians. You will manage inquiries via phone, chat, email, and SMS to facilitate patient care and workflow navigation.

What you will do

• Answer incoming inquiries from patients and schedule appointments
• Make outbound phone calls to patients, pharmacies, and insurance companies
• Create and triage tickets in ServiceNow
• Ensure providers are scheduled for best use of time
• Schedule appointments in eClinicalWorks
• Support clinicians via Microsoft Teams Chat
• Schedule patient follow-up appointments
• Reach out to patients who are late to tele visits
• Send referral information and discharge letters to patients
• Monitor and complete ServiceNow tickets for insurance benefits, patient inquiries, and document updates

Required qualifications

• Experience providing phone, email and chat-based customer service
• Experience answering phones and multitasking in a fast-paced environment
• Experience scheduling appointments
• Microsoft Office (M365)

Nice to have

• Medical Reception experience
• Experience using an Electronic Health Record (EHR)
• Experience with Microsoft Teams

Benefits

• Medical
• Dental
• Vision, effective day 1 of employment
• 401K with match
• Generous PTO plus paid holidays
• Paid parental leave

Before you apply

• Talkiatry participates in E-Verify to confirm authorization to work in the U.S.

About the company

Talkiatry is a psychiatry practice that uses a technology-powered, in-network platform to make mental health care more accessible. It is the largest dedicated psychiatry practice in the U.S.