Referral, Patient Care Coordinator

The role

You will act as the first point of contact for inbound patient referrals and manage outbound referrals to partner organizations. This role involves scheduling patients, coordinating with partner providers, and using motivational interviewing to assist with psychiatric evaluations.

What you will do

• Manage inbound referral workflow and track outcomes
• Manage a high volume of outbound calls
• Contact referred patients via phone, text, and email to assist with scheduling
• Use motivational interviewing techniques to motivate patients to schedule evaluations
• Coordinate scheduling using internal tools and match patients with psychiatrists
• Send self-scheduling links and troubleshoot scheduling barriers
• Manage the outbound referral process for services outside Talkiatry's scope
• Communicate with patients about outbound referral next steps
• Coordinate with partner organizations to confirm receipt of referrals and track status
• Document all outbound referral activity in internal systems

Required qualifications

• 1–3 years' experience in healthcare coordination, patient intake, call center, or referrals
• Ability to communicate clearly, both verbally and in writing
• Strong phone presence, empathy, and a persuasive communication style
• Comfortable working with CRMs, EHRs (eClinicalWorks), ticketing systems (Zendesk/ServiceNow)
• Ability to multitask and work efficiently in high-volume environments
• Must be organized, responsive, and detail-oriented with strong follow-through

Nice to have

• Experience coordinating care or referrals across multiple organizations or provider networks
• Sales or customer retention experience

Benefits

• Medical
• Dental
• Vision, effective day 1 of employment
• 401K with match
• Generous PTO plus paid holidays
• Paid parental leave

Before you apply

• Talkiatry participates in E-Verify to confirm authorization to work in the U.S.

About the company

Talkiatry is the largest dedicated psychiatry practice in the U.S., aiming to make high-quality psychiatry more accessible. The company uses a technology-powered, in-network platform to serve patients and clinicians.