Customer Success Specialist - Netherlands

The role

You will act as the primary point of contact for a portfolio of healthcare clients. You will develop success plans, lead client meetings, and identify risks or upsell opportunities.

What you will do

• Act as the primary point of contact for a portfolio of healthcare clients.
• Develop a success plan for each client.
• Plan and lead kick-off meetings, quarterly check-ins, and year-end reviews.
• Identify risks such as declining usage or changing stakeholders.
• Spot upsell and cross-sell opportunities and pass them to colleagues.
• Collaborate with support and implementation teams.
• Share insights on recurring patterns with product and support teams.

Required qualifications

• Proven experience as a Customer Success Manager, Account Manager, or in a similar client-facing role within B2B SaaS
• Comfortable holding strategic conversations with stakeholders from practice owners to healthcare group executives
• Ability to structure a large, diverse client portfolio
• Data-driven using usage metrics and signals
• Proficient in both Dutch and English
• Thrive in a fast-growing environment where processes aren't yet fully defined

Nice to have

• experience in healthtech or the healthcare sector

Benefits

• Opportunity to help build the Customer Success team
• Room for career advancement
• Competitive salary and benefits package
• Regular team outings and social activities

Before you apply

• Tandem handles sensitive patient data and will conduct a background check before hiring any candidate

About the company

Tandem Health is a fast-scaling health-tech company that reimagines healthcare by putting clinicians first. Their platform is designed by clinicians, for clinicians.