Medical Operations - Stockholm

The role

You will guide clinicians through onboarding, training, and support while refining workflows and AI assistant prompts. You will also run product demos and manage clinical safety incidents to ensure successful adoption across Sweden.

What you will do

• Guide clinicians through onboarding, training, and day-to-day support via tools like Intercom.
• Ensure clinicians are getting the most out of Tandem, solving problems and gathering feedback.
• Build templates and prompts, and contribute to ongoing refinement of Tandem’s AI assistant.
• Run live product demos for prospective clients and support commercial efforts.
• Log and manage clinical safety incidents and optimise internal operations to scale safely.
• Work closely with product, engineering, and commercial teams to ensure smooth rollout and workflow integration.
• Represent Tandem at conferences, events, and workshops.

Required qualifications

• Clinical experience in a healthcare setting (e.g. general practice, private practice, hospital roles).
• Some experience in consulting, corporate, or startup environments.
• A passion for technology, AI, and its potential to transform healthcare.
• Excellent communication and collaboration skills.
• Strong organisational skills and a process-driven mindset.
• A strong sense of ownership and initiative coupled with a proactive and curious approach.
• Willingness to work flexibly, travel as needed, and step up during critical moments.
• Fluency in Swedish, with the ability to engage confidently with local stakeholders.

Nice to have

• Familiarity with prompting and large language models (LLMs).
• Experience working in a healthtech or SaaS company.
• Exposure to regulatory standards in the EU (e.g. clinical safety, digital health compliance).
• Experience running implementation projects or customer-facing rollouts.

Benefits

• Competitive salary & company stock options
• 30 days/year of paid vacation
• 5,000 SEK wellness allowance (friskvårdsbidrag) plus an additional 6,000 SEK yearly to spend on other health related initiatives
• Generous Parental leave top-up for new parents
• Private Medical Insurance
• Mental health support through our partner Mindler
• Pension program
• Social and team-building activities (off-sites, after works, winter/summer parties)

Before you apply

• Apply with your CV in English.
• Interview process consists of 5 stages including a Prompting Task, Sales Demo, and a half-day Working Day in the Stockholm office.
• Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.

About the company

Tandem Health is a fast-scaling health-tech company that reimagines healthcare by putting clinicians first through an intuitive platform. They are backed by top investors and are expanding globally.