IT Solutions Engineer

The role

You will lead technical investigations and troubleshoot product issues across Windows clients, virtual desktops, and network policies. You will work with hospital IT teams and internal engineers to resolve issues and create troubleshooting guides and product improvements.

What you will do

• Lead complex post-sales technical investigations with customer IT teams and partners.
• Troubleshoot across Windows clients, app deployment, virtual desktops, browser and network policies, integrations, sign-in and audio devices.
• Use logs, environment checks and test setups to isolate causes and provide actionable reproductions to engineering.
• Coordinate fixes across teams, track progress and verify they work in the customer's environment.
• Support go-live readiness by reviewing customer environments and flagging technical risks.
• Turn recurring issues into troubleshooting guides, scripts, diagnostics and product improvements.

Required qualifications

• Hands-on experience in a customer-facing technical role, such as post-sales solutions engineering, technical support engineering or IT infrastructure.
• Hands-on Citrix experience, including policies, virtual channels and device redirection.
• Strong Windows and enterprise IT fundamentals, including software deployment, devices and drivers, group policies and Remote Desktop.
• Working knowledge of browsers and networking.
• A methodical approach to unfamiliar problems.
• Basic scripting, for example PowerShell or Python.
• Clear communication with IT administrators, clinicians and engineers.
• Patience and persistence with problems that take more than one call to solve.
• Working proficiency in English.

Nice to have

• Experience with EHR systems, healthcare IT or integrations between clinical systems.
• Experience with audio: microphones, dictation hardware such as Philips SpeechMike, conference systems or room acoustics.
• Knowledge of browser and network setups, such as extension policies, microphone permissions, proxies and firewalls.
• Experience with macOS, iOS or Android in managed environments.
• Experience with enterprise sign-in, such as Microsoft Entra ID and SSO.
• Experience building with agentic engineering.
• Additional European languages, for example German, French.
• Experience with IGEL, VMware Horizon, Azure Virtual Desktop or Windows 365 is also valuable.

Benefits

• Competitive salary & company stock options
• 30 days/year of paid vacation
• 5,000 SEK wellness allowance (friskvårdsbidrag) plus an additional 6,000 SEK yearly to spend on other health related initiatives
• Generous Parental leave top-up for new parents
• Private Medical Insurance
• Mental health support through our partner Mindler
• Pension program
• Social and team-building activities (off-sites, after works, winter/summer parties)

Before you apply

• Apply with your CV in English.
• Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.

About the company

Tandem Health is a fast-scaling health-tech company that reimagines healthcare by putting clinicians first through an intuitive platform.