Medical Operations - Milan

The role

You will roll out an AI clinical operating system to healthcare organisations. You will lead product demos, design workflows, and guide clinicians through onboarding and training.

What you will do

• Lead live product demos for prospective clients and support global commercial efforts.
• Design and adapt workflows and templates for diverse markets and large-scale customers.
• Partner with product, engineering, and commercial teams to deliver smooth rollouts and seamless workflow integration.
• Represent Tandem at international conferences, workshops, and customer events.
• Guide clinicians through onboarding, training, and day-to-day support.
• Troubleshoot and solve problems to ensure clinicians get maximum value from Tandem.
• Build templates and prompts, contributing to the ongoing evolution of Tandem’s AI assistant.
• Manage clinical safety incidents and optimise internal operations for safe scaling.

Required qualifications

• Clinical experience in healthcare, ideally as a medical doctor (e.g. general practice, hospital, private practice).
• Exposure to consulting, corporate, or startup environments.
• A passion for technology, AI, and their potential to transform care.
• Strong communication skills — equally comfortable with executives, engineers, and frontline clinicians.
• Organisational strength and a process-driven mindset.
• Ownership, curiosity, and initiative in a fast-paced environment.
• Flexibility to travel up to 25% and step in during critical moments.
• Ability to communicate fluently (bilingual) in both English and in Italian.

Nice to have

• Experience with prompting or large language models (LLMs).
• Background in healthtech or SaaS.
• Familiarity with EU clinical safety or digital health regulations.
• Track record in implementation projects or customer rollouts.

Before you apply

• Apply with your CV in English.
• Interview process consists of 4 stages including a Working Day in the Stockholm office.
• Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.
• Unable to hire people part-time, or outside of the Milan area for now.

About the company

Tandem Health is a fast-scaling health-tech company that reimagines healthcare by putting clinicians first through an AI clinical operating system.