Medical Operations - DACH (m/f/d)

The role

You will power the adoption and evolution of Tandem's clinician co-pilot across the DACH region. You will support clinicians, optimize onboarding, and shape product development by acting as a bridge between users and internal teams.

What you will do

• Guide clinicians through onboarding, training, and day-to-day support via tools like Intercom.
• Ensure clinicians are getting the most out of Tandem, solving problems and gathering feedback.
• Build templates and prompts, and contribute to ongoing refinement of Tandem's AI assistant.
• Run live product demos for prospective clients and support commercial efforts.
• Log and manage clinical safety incidents and optimise internal operations.
• Work closely with product, engineering, and commercial teams.
• Represent Tandem at conferences, events, and workshops.

Required qualifications

• Clinical experience in a healthcare setting (e.g. general practice, hospital) post studies
• Some experience in consulting, corporate, or startup environments.
• A passion for technology, AI, and its potential to transform healthcare.
• Excellent communication and collaboration skills
• Native in German and fluent in English
• Strong organisational skills and a process-driven mindset.
• A strong sense of ownership and initiative coupled with a proactive and curious approach
• Willingness to work flexibly, travel as needed, and step up during critical moments.

Nice to have

• Familiarity with prompting and large language models (LLMs).
• Experience working in a healthtech or SaaS company.
• Exposure to regulatory standards in DACH or EU (e.g. clinical safety, digital health compliance).
• Experience running implementation projects or customer-facing rollouts.

Before you apply

• Apply with your CV in English.
• Interview process consists of 4 stages: Screening interview, Follow up task/case interview, Interview with Country Manager, and a Working Day in the Munich office.
• Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.

About the company

Tandem Health is a fast-scaling health-tech company that reimagines healthcare by putting clinicians first. Their platform is designed by clinicians, for clinicians, to support patient care through intuitive medical notes and workflows.