Customer Support Specialist

The role

You will provide first-line support to Swedish customers using Intercom. You will troubleshoot technical problems, triage issues to engineering or medical operations, and identify product improvements.

What you will do

• Own first-line support in Sweden through Intercom.
• Troubleshoot technical problems and guide users through solutions.
• Triage and escalate issues to engineering or Medical Operations.
• Deliver customer experiences to healthcare professionals.
• Follow issues through to resolution.
• Identify recurring questions, bugs, and friction points.
• Improve FAQs, support documentation, workflows, and internal processes.

Required qualifications

• Write clear, concise messages in Swedish and English.
• Explain technical concepts to people with different levels of technical confidence.
• Technically confident to follow troubleshooting steps and describe bugs.
• Proactive, organised, and consistent.

Nice to have

• Experience working with Intercom in a technical customer support, SaaS support, IT helpdesk, or another technology-focused customer-facing role

Benefits

• Competitive salary & company stock options
• 30 days/year of paid vacation
• 5,000 SEK wellness allowance (friskvårdsbidrag) plus an additional 6,000 SEK yearly to spend on other health related initiatives
• Generous Parental leave top-up for new parents
• Private Medical Insurance
• Mental health support through our partner Mindler
• Pension program
• Social and team-building activities (off-sites, after works, winter/summer parties)
• An opportunity to make a real positive impact in the world of healthcare
• Work with some of the best minds in AI, healthcare, and engineering

Before you apply

• Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.

About the company

Tandem Health is a fast-scaling health-tech company that reimagines healthcare by putting clinicians first. Their platform is designed by clinicians, for clinicians, with intuitive medical notes and workflows.