Network Performance Lead - LATAM

The role

You will improve the payout customer experience and efficiency for LatAm and globally. You will analyze payment network performance, identify improvements for processes and partners, and act as the primary contact for third-party payment providers.

What you will do

• Lead performance improvement and monitoring in payment corridors in the region.
• Identify and track key metrics.
• Foster strong working relationships with payout partners.
• Collaborate with partners on troubleshooting and performance improvements.
• Reduce technical outages by tracking causes and working across teams to remove root issues.
• Build systems, governance tools, analytical dashboards and playbooks.
• Work cross-functionally with technical product and engineering colleagues to build scalable systems.
• Collaborate with growth, engineering, product, business development, and support teams for new market and partner launches.

Required qualifications

• Ability to independently lead projects, identify operational problems and deliver solutions cross-functionally.
• Strong organisational skills and ability to manage multiple time-sensitive priorities in a fast-paced startup environment.
• 5+ years of experience in finance, technology, operations, or a similar field at a start-up or tech company.
• Strong written and verbal communication skills.
• Proficiency in Excel.
• Proficiency in SQL.
• Fluent English language proficiency.
• Fluent Spanish language proficiency.

Nice to have

• Experience in payment operations
• Emerging market experience

About the company

Taptap Send is a cross-border fintech for emerging markets. The company has operations spanning 6 out of 7 continents.