Growth Manager Latam

The role

You will boost growth for TTS in the Latam corridor by building a community-oriented growth strategy. You will conduct customer research, execute partnerships, and drive local awareness to reach the Latam diaspora.

What you will do

• Build trust-based relationships with diaspora communities through in-person and online communications
• Conduct customer research with transfer senders on a regular basis
• Initiate, negotiate and build partnerships with community associations and organizations
• Set up local offline and community-driven awareness campaigns
• Source and lead community ambassadors, champions and influencers
• Manage customers' CRM
• Optimize Operations with help from Product, Ops, Eng and Support teams
• Deepdive into customer pain points and work with different teams to solve them
• Travel to connect with and better understand the Latam diaspora
• Call customers and respond to messages/comments across owned media channels

Required qualifications

• Based in Mexico City or NYC
• Relevant experience in high growth-environments (startups, marketing, fintechs)
• Exceptional knowledge and networks among the Latam diaspora across Mexico and Central America
• Strong business development/sales/marketing/analytical background
• Experience driving execution-heavy growth initiatives and seasonal community campaigns
• Strong interpersonal and communication skills
• Passion for working with and for migrant communities
• Resourceful and has the ability to get things done
• Fluency in English and Spanish

Nice to have

• Having contacts with Latin influencers and celebrities in location(s)

About the company

Taptap Send is a cross-border fintech for emerging markets that transforms how money moves across borders. Founded by Harvard grads, the company is backed by investors including Spark Capital and Canaan.