Associate Manager, Enablement and Strategy

Kuala Lumpur. Posted 10 months ago

The role

This person will build systems, programs, and playbooks to enable client teams. They will design training strategies, oversee onboarding, and partner with cross-functional teams to improve operational performance.

What you will do

Build systems, programs, and playbooks for client teams.
Establish a culture of continuous learning through knowledge sharing and skill development.
Partner with product, engineering, and client support teams.
Design and implement performance measurement frameworks.
Create feedback loops to improve training and processes.
Identify capability gaps and design enablement initiatives.
Drive high-impact operational initiatives.
Build scalable infrastructure for training, documentation, and knowledge management.
Design and implement end-to-end training and enablement strategy.
Own the onboarding experience for new hires.

Required qualifications

2–4 years of experience in a high-intensity environment, such as management consulting, startups, private equity, or investment banking.
Bilingual in Mandarin and English.
Strong written and verbal communication skills.
Ability to drive projects end-to-end with high ownership.
Comfortable operating in fast-paced environments with ambiguity and rapid change.

Nice to have

Experience in a consumer driven industry with a passion for the customer.
Experience building training programs, playbooks, or enablement systems.
Worked in fast-growing technology or startup environments.
Experience working cross-functionally with product, engineering, and operations teams.
A roll up your sleeves mentality with current or prior experience working in a fast-paced, collaborative, highly ambiguous environment.

About the company

Tarro builds products that empower small brick and mortar restaurants by providing technology like AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. The company has been profitable for nearly a decade and was valued at $450M in mid-2022.