Operations Specialist

The role

The Operations Specialist handles inbound customer calls and identifies patterns of frustration or dissatisfaction. This role bridges the gap between customer experience and client operations by escalating issues with context to cross-functional teams.

What you will do

• Handle inbound customer calls
• Assess client-facing signals in real time
• Proactively contact clients for simple confirmations
• Escalate issues with structured summaries to Client Success Managers or cross-functional teams
• Review end-to-end customer and client experience data to identify patterns

Required qualifications

• Professionally fluent in English
• Strong active listening and comprehension skills
• High-agency
• Detail-oriented and organized
• Strong sense of ownership

Nice to have

• Prior experience in a CRS, escalation handling, or client-facing support role
• Exposure to restaurant operations, hospitality, or any environment where you had to read a situation quickly and act without a script
• Experience working in a startup or fast-scaling team where processes were still being built

About the company

Tarro builds products that empower small brick and mortar restaurants through a multi-product ecosystem. It is a profitable, largely self-funded start-up.