Spanish English Bilingual CSR

Manila. Posted 3 months ago

The role

Customer Service Representatives will take customer orders in Spanish with accuracy and efficiency. You will act as an extension of restaurant partners to ensure a smooth guest experience.

What you will do

Demonstrate fluency in conversational Spanish during live customer calls
Take customer orders, clarifications, and issue resolution
Convert calls into successful orders
Develop understanding of tools and processes to handle calls efficiently
Follow assigned work schedules
Assist customers in choosing menu items and recommend add-ons
Troubleshoot issues encountered by customers

Required qualifications

Fluent Conversational Spanish
Strong Communication Skills
Active Listening & Emotional Intelligence
Tech-Savvy
Process-Oriented & Disciplined
Problem-Solving Mindset
Adaptability & Resilience
Reliability & Accountability
Integrity & Professionalism

Nice to have

Proven experience handling live Spanish-language customer calls
A strong career growth mindset and willingness to learn and adapt quickly
Experience in food service, call centers, or order-taking environments

Before you apply

Ability to pass basic Tier 1 agent certification after new hire training

About the company

Wonders builds products that empower small brick and mortar restaurants by providing technology like AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software.