Onboarding Success Manager

The role

The Onboarding Success Manager spearheads the onboarding of new and reactivated restaurants. This person translates client operational needs into system configurations and manages the end-to-end onboarding workflow.

What you will do

• Lead onboarding of new and reactivated restaurants
• Conduct client interviews to probe for and document operational information
• Translate client needs into back-end configuration across multiple products
• Project-manage the end-to-end cross-functional onboarding workflow
• Design and implement the Greendot product configuration for the client
• Perform final QA checks before a restaurant goes live
• Oversee seasonal or ad hoc menu changes
• Take ownership over client experience for the first 14 days post-live
• Act as the point of escalation for setup or support issues
• Collaborate with cross-functional teams to refine the product implementation quality playbook

Required qualifications

• Fluent in Mandarin Chinese
• Professionally fluent in English
• Bachelor’s degree in business, technology, engineering or any similar degree
• 3+ years experience in a fast-paced, high-performance startup
• 2+ Extensive experience in project management or any client-facing/client success roles
• Strong English communication (verbal and written) skills

Nice to have

• Master’s degree

About the company

Tarro builds products that empower small brick-and-mortar restaurants through a multi-product ecosystem including AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. The company has been profitable for nearly a decade and was valued at $450M in mid-2022.