Product Implementation Specialist

The role

You will own the end-to-end configuration process for new restaurant clients to ensure the platform reflects their menu and operations. You will use internal configuration tools to translate complex menus into customer-centric configurations and partner with cross-functional teams.

What you will do

• Own the end-to-end configuration process for new restaurant clients.
• Become an expert in the internal configuration tool.
• Translate complex restaurant menus into agent-friendly, customer-centric configurations.
• Partner with Voice Platform, Product, and Customer Support teams.
• Identify and fix root causes of onboarding and configuration issues.
• Propose systemic improvements to implementation processes.
• Apply new product features to improve menu quality and restaurant operations.
• Contribute to evolving implementation processes, tools, and documentation.
• Take ownership of onboarding 5–6 new restaurants per month.
• Resolve configuration-related tickets and escalations within SLA.

Required qualifications

• Strong problem-solving and analytical skills.
• Product mindset regarding how systems scale.
• Clear and proactive communication across functions.
• Ability to work with technical and non-technical stakeholders.
• Self-motivated and detail-obsessed.

Nice to have

• 1–2 years of experience in product implementation, onboarding, or product operations in a high-growth SaaS or startup environment.
• Exposure to restaurant technology, voice-based ordering, or POS systems.
• Experience in a fast-paced, ambiguous environment wearing multiple hats.
• Experience translating real-world operations into structured, configurable systems.
• Experience using internal tools or no-code platforms to solve user-facing problems.
• Strong academic performance in a quantitative or technical field.

About the company

Tarro builds products that empower small brick and mortar restaurants by providing a multi-product ecosystem including AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software.