Onboarding Success Manager

The role

The Onboarding Success Manager spearheads the onboarding of new restaurants by partnering with clients to understand operational preferences and configuring them into the system. This role involves project managing the end-to-end onboarding workflow and acting as a quality gatekeeper.

What you will do

• Lead onboarding of new and reactivated restaurants
• Conduct client interviews to probe for relevant information and document it
• Translate client needs into back-end configuration across multiple products
• Project-manage the end-to-end cross-functional onboarding workflow
• Design and implement the Greendot product configuration for the client
• Perform final QA checks before a restaurant goes live
• Oversee seasonal or ad hoc menu changes
• Take full ownership over client experience for the first 14 days post-live
• Act as the point of escalation for setup or support issues
• Collaborate with cross-functional teams to refine the product implementation quality playbook

Required qualifications

• Bachelor’s degree in business, technology, engineering or any similar degree
• 3+ years experience in a fast-paced, high-performance startup
• 2+ Extensive experience in project management or any client-facing/client success roles
• Will take extreme ownership of onboarding tasks
• Will over-communicate with cross-functional team members
• Intellectual problem-solver, strong critical-thinking skills
• Highly organized, detail-oriented, and diligent
• Strong English communication (verbal and written) skills
• Enjoys working closely with clients

Nice to have

• Master’s degree

About the company

Tarro builds products that empower small brick-and-mortar restaurants through a multi-product ecosystem including AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. The company has been profitable for nearly a decade and was valued at $450M in mid-2022.