Client Operations Specialist | Bilingual English & Mandarin

The role

The Client Operations Specialist addresses client concerns through various communication channels. This person will establish strategic advisor relationships and act as a client advocate to resolve issues.

What you will do

• Address clients' concerns effectively through various communication channels
• Establish a trusted strategic advisor relationship with our clients
• Maintain sustainable relationships with clients through active engagement and open communication
• Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers issues
• Coordinate with English-speaking colleagues/customers, translate and communicate their concerns to the Mandarin-speaking clients for resolution
• Act as client advocate, liaise with their customers, mediate and settle disputes with their best interest in mind
• Promptly follow up with the relevant parties to ensure resolution and customer recovery

Required qualifications

• Professional fluency in English and Mandarin
• A quick and willing learner that can master all details of our product and call taking techniques
• Enthusiasm for our business
• Takes ownership and acts on behalf of the entire company
• Passion for helping others
• The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them
• Ability to work well under high pressure and can think quickly on his/her feet
• Ability to connect with clients over the phone and make them feel comfortable
• An innate motivation to service our clients the best possible way
• Strong work ethic and a can-do attitude
• Has excellent verbal and written communication skills

About the company

Tarro builds products that empower small brick and mortar restaurants by providing a multi-product ecosystem. The company has been profitable for nearly a decade and was valued at $450M in mid-2022.