Manager, Enablement & Strategy

Kuala Lumpur. Posted 8 months ago

The role

You will build systems, programs, and operational infrastructure to enable client teams. You will lead a small team of enablement specialists and partner with product, engineering, and client support teams.

What you will do

Build systems, programs, and operational infrastructure for client teams.
Lead and develop a small team of enablement specialists.
Establish a culture of continuous learning through knowledge sharing programs.
Partner with product, engineering, and client support teams.
Design and implement performance measurement frameworks.
Build feedback loops to improve training programs and playbooks.
Identify capability gaps and lead initiatives to raise performance.
Create scalable infrastructure for knowledge management and training.
Design and implement end-to-end training and enablement strategy.
Own the onboarding experience for new hires.

Required qualifications

4–5 years of experience in a high-intensity environment, such as management consulting, startups, private equity, or investment banking.
Bilingual in Mandarin and English.
Strong written communication skills in English.
Ability to drive complex projects end-to-end with high ownership.
Experience managing or mentoring high-calibre team members.
Ability to build things from 0 to 1.
Comfortable navigating ambiguity and rapid change in fast-paced environments.

Nice to have

Experience in a consumer driven industry with a passion for the customer.
Experience building training programs, enablement systems, or operational playbooks.
Worked in fast-growing technology or startup environments.
Experience working cross-functionally with product, engineering, and operations teams.
A roll up your sleeves mentality with experience working in a fast paced, collaborative, highly ambiguous environment.

About the company

Tarro builds products that empower small brick and mortar restaurants through a multi-product ecosystem. The company has been profitable for nearly a decade and was valued at $450M in mid-2022.