English Customer Service Representative

The role

Customer Service Representatives act as the voice of Wonders and a seamless extension of restaurant partners. You will take customer orders with accuracy and efficiency to ensure a smooth guest experience.

What you will do

• Take customer orders with accuracy, warmth, and efficiency
• Convert calls into successful orders
• Develop understanding of tools and processes to handle calls with empathy
• Follow assigned work schedules
• Assist customers in choosing menu items
• Recommend add-ons
• Troubleshoot issues encountered by customers

Required qualifications

• Speak and write clearly and concisely
• Stay calm, patient, and professional
• Confident using computer tools and typing while on calls
• Follow instructions, avoid shortcuts, and stick to protocols
• Think critically and help customers in real time
• Stay flexible and positive
• Show up on time and meet expectations

Nice to have

• Proven experience handling live customer issues under pressure
• A strong career growth mindset and willingness to learn and adapt quickly
• Experience in food service, call centers, or order-taking environments

Before you apply

• Ability to pass basic Tier 1 agent certification after new hire training
• Be regularized by passing Tier 2 agent certification (within 6 months)

About the company

Wonders (Tarro) is a fast-growing, mission-driven tech company dedicated to helping brick and mortar restaurants in the US thrive. They provide technology that helps restaurants simplify operations and strengthen connections to customers.