Manager, IT Operations

The role

The Manager, IT Operations will own the global strategy and execution for IT Operations efficiency and operating models. This person will directly manage a team of IT operations staff.

What you will do

• Own the strategy and execution of IT Operations efficiency, operating models, and ways of working
• Manage a high-performing team of IT Operations staff
• Partner with other IT Operations leaders on implementing global focal area strategies
• Give regular and clear feedback around direct reports performance
• Foster decision making on the team and make final decisions when necessary
• Set and manage technology consumers expectations
• Participate in production support incidents and hold team accountable for application support and resolving incidents
• Develop and enforce IT policies and practices
• Resolve issues escalated by technicians and engineers
• Provide support and guidance to users via service management tools

Required qualifications

• 8+ years of IT experience
• 3+ years leading a team
• Experience with IT KPIs, metrics, and performance management
• Broad, generalist knowledge of networking, information security, and workstation technologies
• Excellent, high-level people management skills
• Project management skills
• Experience with scripting and APIs

Nice to have

• Experience building tools using LLMs and adopting AIOps principles
• Experienced in startups and/or rapid-growth companies
• Passionate about coaching, mentorship, and career development
• Obsessed with delighting customers
• Open and willing to take on additional responsibilities that may be outside of this role

About the company

Tarro builds products that empower small brick and mortar restaurants by providing a multi-product ecosystem including AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software.