Strategic Operations Manager

The role

The Strategic Operations Manager will own operational infrastructure across voice operations and lead cross-functional initiatives. This person will translate company goals into results by building operational frameworks, managing talent, and using data to drive decisions.

What you will do

• Own the end-to-end operational health of the business
• Translate strategic priorities into operational roadmaps
• Identify and close gaps between business performance and objectives
• Build and maintain operational frameworks, SOPs, and playbooks
• Recruit, develop, and retain operational talent
• Define, track, and report on operational KPIs
• Use data to drive decisions at every level
• Lead high-priority, cross-functional, end-to-end initiatives
• Act as a thought partner to department heads
• Represent Operations in leadership discussions

Required qualifications

• 5 to 7 years of progressive experience in strategy, consulting, people management, or a related leadership role
• Track record of owning outcomes at scale and solving for ambiguous problems

Nice to have

• Experience in a consumer-driven industry with a passion for the customer
• Prior experience working at the intersection of operations and product strategy
• Experience leading large-scale organizational or process transformations

About the company

Tarro builds products that empower small brick and mortar restaurants through a multi-product ecosystem including AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. The company has been profitable for nearly a decade and was valued at $450M in mid-2022.